If you ordered a product from www.bentgo.com, please contact us at support@bentgo.com or 657-275-3738 Monday through Friday from 8 AM PST to 5 PM PST, and we can help determine the location of your product. Generally, when a product hasn't arrived by its estimated delivery date, there has been a delay with the shipping carrier, and we'd be happy to help resolve this.
If you ordered a product from Amazon or another retailer, please contact them directly as they will best be able to help you and resolve the issue for you.