Bentgo offers industry-leading warranties for a period of 1 to 2 years from the date of purchase on most lunch boxes and lunch bags as well as select accessories. Please see the user manual for the specific length of your product’s warranty.
The Bentgo Warranty is intended for defective parts/products. Any non-personalized product purchased on bentgo.com has a 60-day money-back guarantee if you are not completely satisfied. For any product within its warranty period, a replacement product will be sent out in a timely manner. Personalized items are covered under warranty if there is a manufacturing error or product defect.
You can also register your Bentgo product to receive premium benefits, one of which is an extended product warranty of 1 additional year. Fill out our Product Registration form, in just a few simple steps to take advantage of these benefits.
Bentgo takes the authenticity of our products and your experience as a valued customer seriously. Please only buy from our website (bentgo.com) and Bentgo-approved retailers. Our authorized reseller on Amazon.com is "Bentgo Direct". Purchases from other non-authorized resellers are not considered authentic goods and have no warranty.
If you are not 100% satisfied with your product, please contact us directly regardless of where you purchased your Bentgo product. Bentgo has an award-winning warranty, exchange, and customer service program that guarantees hassle-free solutions to any issue you might have within 24 hours!
For fast, courteous service, please call our Customer Service Team. If you prefer, you can also email or complete our online form, and we will respond to your request within 24 hours.
- Phone: (657) 275 – 3738 (M-F from 8am-5pm PST)
- Toll-Free: (888) 233 - 0562 (M-F from 8am-5pm PST)
- Email: support@bentgo.com
- Contact Us Form